How do I refund a ticket?
Open the order and choose Refund. Owners and Admins can give full or partial refunds. A fully refunded ticket can no longer check in.
- Open the event, then Orders.
- Find the order and choose Refund.
- Choose a full or partial refund and confirm.
The refund is made through Stripe to the buyer's original payment method. A fully refunded ticket is cancelled, so it can no longer be scanned at the door.
With your AI: asking your AI to refund an order returns a confirmation link. The refund only happens when you confirm it.
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